How we handle your personal data
Last updated: September 2026
This Privacy Policy explains how 4Drive Italy collects, uses, stores, and protects your personal data when you visit our website or use our services. We are committed to safeguarding your privacy and complying with applicable data protection regulations.
4Drive Italy operates the website 4driveitaly.com and provides vehicle booking services in Italy. Our office is located at Centro Storico, Catania, Italy. For privacy-related enquiries, you can reach us at [email protected] during our operating hours: Monday to Sunday, 8:00 AM - 8:00 PM (GMT+1).
When you make a booking through our platform, your rental agreement is concluded directly with the local rental company that supplies the vehicle. Each company processes your data independently for fulfilment of the rental contract.
We collect personal data in several ways when you interact with our website and services. The types of data we gather depend on how you use our platform.
When you submit a contact form or leave a review, we collect the information you provide voluntarily. This typically includes your name, email address, and the content of your message or feedback. We use this data solely to respond to your enquiry or publish your review on our website.
Our web server automatically logs technical data when you visit our site. This includes your IP address, browser type and version, operating system, pages viewed, time and date of access, and referring website. These logs help us maintain site security, diagnose technical problems, and understand general usage patterns.
When you make a booking through 4Drive Italy, you provide personal details required to complete the reservation. This includes your full name, email address, telephone number, driver's licence information, flight details if applicable, and payment card data for the booking advance.
Your booking data is processed by our booking system and shared with the local rental company that will provide your vehicle. The rental company requires this information to prepare your rental agreement, verify your identity at pick-up, and fulfil the contract. The company processes your data as an independent controller under its own privacy policy.
Payment card details for the booking advance are processed securely through our payment processor. 4Drive Italy does not store complete card numbers on our servers. The rental company may require a separate payment card at pick-up for the balance and any deposit requirements, as specified in your booking voucher.
Our website uses cookies - small text files stored on your device - to improve functionality and analyse site usage. Essential cookies enable core features like booking forms and session management. These are necessary for the website to operate and cannot be disabled.
We use analytics tools to understand how visitors use our website. These tools collect information about page views, traffic sources, device types, and user behaviour. The data is aggregated and anonymised where possible. Analytics help us improve site structure, content, and user experience.
You can control cookie preferences through your browser settings. Blocking certain cookies may affect website functionality. Most browsers allow you to view, delete, and block cookies through their settings menu.
We process your personal data for specific, legitimate purposes related to our business operations and your use of our services.
Booking data enables us to process your reservation, communicate booking details, send confirmation emails and vouchers, and provide customer support. We share necessary information with the rental company so they can prepare your vehicle and rental agreement.
Contact form data allows us to respond to your enquiries, address concerns, and provide information you request. Review submissions may be published on our website to help future customers make informed decisions.
Technical logs support website security, help us identify and fix technical issues, prevent fraud and abuse, and analyse general traffic patterns to improve site performance. We do not use log data to track individual users across sessions for marketing purposes.
We share your personal data only when necessary to deliver our services or comply with legal obligations. We do not sell your data to third parties for their marketing purposes.
Booking information is shared with the rental company that will provide your vehicle. This is essential for contract fulfilment. Each company operates independently and processes your data according to its own privacy policy and legal obligations.
Payment data for the booking advance is processed by our payment service provider, which handles transactions securely and in compliance with payment industry standards.
We may disclose personal data if required by law, court order, or government regulation, or to protect the rights, property, or safety of 4Drive Italy, our users, or others.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal and regulatory requirements.
Booking records are kept for the duration of your rental period and for a reasonable time afterwards to handle any queries, disputes, or administrative matters. After this period, we securely delete or anonymise booking data unless we are legally required to retain it longer.
Contact form submissions and customer support correspondence are kept for as long as needed to address your enquiry and maintain service records. Technical server logs are typically retained for a limited period for security and troubleshooting purposes.
Under applicable data protection laws, you have certain rights regarding your personal data. You may request access to the personal data we hold about you and receive a copy in a structured, commonly used format.
You can ask us to correct inaccurate data or complete incomplete information. If you believe we no longer have a valid reason to process your data, you may request deletion, subject to any legal obligations that require us to retain it.
You have the right to object to processing based on legitimate interests and to restrict processing in certain circumstances. Where we process data based on your consent, you may withdraw that consent at any time.
To exercise any of these rights, contact us at [email protected]. We will respond to your request within the timeframe required by applicable law. We may need to verify your identity before fulfilling certain requests.
If you have questions about this Privacy Policy or how we handle your personal data, please contact us at [email protected]. Our team is available Monday to Sunday, 8:00 AM - 8:00 PM (GMT+1).
Our office address is Centro Storico, Catania, Italy. We aim to respond to privacy enquiries promptly and will work with you to resolve any concerns about your personal data.